Frequently Asked Questions

Get the answers you need to commonly asked questions about our clinic and UCSF Medical Center.

What are your hours? 

Please see our Hours, Location, and Directions page for more information.


How do I get to your clinic?

Please see our Hours, Location, and Directions page for more information.


How do I make an appointment?

Please see our Make an Appointment page.


What should I bring to my appointment?

Make sure to bring the following:

  • Two forms of identification
  • Insurance card
  • List of current medications


What should I do when I arrive at the clinic?

  • Please arrive on-time for your appointment. If you arrive more than 15 minutes late, you may not be able to be seen that day.
  • Check in at the front desk as soon as you arrive.
  • If you have an urgent medical issue or are pregnant, please let the receptionist know as soon as you check in for your appointment. The nurse will be notified, and we will ensuire that you receive the care you need as soon as possible.
  • Stop by the front desk after your visit. We will help you schedule your next appointment, follow-up on referrals, and review your provider's care instructions.


What happens if I'm late to my appointment?

  • If you are more than 15 minutes late for your appointment, you may not be able to be seen. However, if there is another open appointment slot that day, you will be offered that appointment.
  • If you are urgently sick or pregnant, please do not leave the clinic. Tell the front desk staff right away. The nurse will ask you about your symptoms and help you get the care you need in the clinic or elsewhere.


What should I do if I'm feeling ill?

  • If you're having a medical or psychiatric emergency, call 911 or go to the nearest emergency room right away.
  • For urgent needs after hours, on weekends or on holidays, you may: (1) call (415) 476-1000 and ask for the UCSF 360 on-call provider -- please note that the after-hours provider is not able to refill most medications or provide detailed medical advice; (2) use the UCSF Screening and Acute Care Clinic by calling (415) 353-2699 or making an onine request at InQuicker.


How do I get my medications refilled?

  • Ask your pharmacy for a refill at least five business days before you run out of medication.
  • If there are no more refills on your prescription, please call your pharmacy. Your pharmacy will ask your provider for a refill.
  • If you need a hard-copy prescription (for example, for pain medications), please request it at least five days before you run out of medication.
  • You may also request refills via MyChart, or via your pharmacy's online system (if they have one). Note that this refill request timeline still applies to MyChart requests.
  • If you are having trouble accessing your prescriptions, please let us know directly at least three business days before you run out of medication.


Where do I get labs done?

Getting your labwork done on-time is important to help you and your provider make decisions about your care.


You can get your labs done at the UCSF Blood Draw Laboratory, conveniently located next door to our clinic at the Ambulatory Care Center, 400 Parnassus Ave. Make sure to bring your ID and insurance card, and follow any instructions your provider gives you (for example, some tests require that you fast before going to the lab).

  • As you enter the main doors, go to the desk on your left to get a number. Have a seat in the waiting area.
  • When your number is called, proceed to the desk indicated on the sign next to your number. The clerk will verify your ID and insurance card.
  • Return to the waiting area. When your number flashes on the sign to the left, you will also see a room number next to it. Proceed to that room to have your blood drawn.


If you already have another laboratory that you prefer to use, please let the front desk staff know when you check in for your appointment, so we can make sure to send your lab order directly to your lab.


How do I get my lab results?

  • You will be notified immediately if your test results indicate an urgent problem.
  • You can review your routine lab results via your MyChart account.
  • Your provider will review your lab results with you at your next clinic visit.


What's MyChart, and how do I sign up for it?

UCSF MyChart is an easy, confidential way to access your medical information online. Check lab results, request appointments or referrals, message your health care provider and refill medications -- all free of charge. MyChart uses secure technology, so messages sent to and from your provider are confidential.


It's easy to sign up for MyChart or request an Access Code at the UCSF MyChart page. You may also email [email protected] to get an AccessCode, or just ask the front desk staff for an Access Letter.


I'm transferring my care. Where should I fax my medical records?

Please make sure your records have your name and date of birth clearly marked on them, and fax them to (415) 353-2406. Please also send a signed Release of Information form, which you may obtain from your previous provider or from our office.


Can I bring my service animal with me to my appointment?

You may bring your service animal with you to your appointment. Please remember that a service animal:

  • Is trained to work or perform tasks for the benefit of an individual with a disability.
  • Performs work or tasks directly related to a handler's disability.
  • Is registered as a service animal.


Patients who arrive with pet or companion dogs or other animals will be asked to make other arrangements for the animal during the visit, or to reschedule their visit.

Contact Details


350 Parnassus Ave #908,
San Francisco, CA 94143, United States


(415) 353-2119

How to Find Us

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